craftgrrl | Help me plz. Customer service problems with The Sampler.

Hello Crafty Peeps,

I'm not sure what to do or who to turn to, so I'm hoping someone on here can help me out.

I ordered a mini sampler from http://www.homeofthesampler.com/index.html on February 20th.
I still haven't received it.
In fact, I haven't even received an email from them since the email thanking me for my order.
They did, however, get my money, according to both paypal and the withdrawal on my bank account.

I've emailed subscriptions@homeofthesampler.com three times, asking what was up.
No responce.
So what should I do?

*sigh* I'm really disappointed in their lack of customer service. They've completely ignored me for over a month.

Suggestions? Ideas?

Also, so it's not text and helpmeoutplz only, I made a purty pincushion for a swap. Pic behind zee cut: